Frequently asked questions
Product Questions
Are the glitter roses real flowers?
Are the glitter roses real flowers?
No, these roses are artificial and made from high-quality non-woven fabrics. They are designed to mimic real roses, covered in glitter for a beautiful, everlasting sparkle.
Will the glitter fall off over time?
Will the glitter fall off over time?
The glitter is securely applied to the roses, but minimal shedding might occur during handling. Rest assured, the roses are designed to maintain their sparkle for years to come.
What is included in the package?
What is included in the package?
Each purchase includes glitter roses with a flower stem, a bouquet wrapping paper pack, a ribbon for tying, and a decorative paper card for your personal message.
How big are the roses and stems?
How big are the roses and stems?
The roses have a diameter of 2.36 inches, and the total length of each rose, including the stem, is 12 inches, making them ideal for display in vases or as part of a bouquet.
Are the materials safe and eco-friendly?
Are the materials safe and eco-friendly?
Yes, the roses are made from durable non-woven fabrics, which are safe and non-toxic. They are a sustainable alternative to real flowers, lasting forever without wilting.
Can I customize the bouquet or add more roses?
Can I customize the bouquet or add more roses?
Absolutely! You can mix and match additional roses or elements to create a customized bouquet. Contact us for larger orders or special requests, and we’ll be happy to assist!
Frequently Asked Questions
Shipping Questions
How long does it take to process my order?
How long does it take to process my order?
Our processing time is 3 business days. During this time, your product is carefully prepared for shipping.
How long will shipping take?
How long will shipping take?
Shipping times vary based on your location:
- United States, Canada, United Kingdom, Australia: 7-14 business days
- International: 5-16 business days, depending on the destination
Do you offer international shipping?
Do you offer international shipping?
aYes, we ship worldwide. Shipping times and rates vary depending on your location.
How can I track my order?
How can I track my order?
Once your order has shipped, we’ll email you a tracking number so you can monitor your package’s journey.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free international standard shipping for all orders!
Which shipping carriers do you use?
Which shipping carriers do you use?
We work with trusted carriers like Canada Post, FedEx, DHL, and UPS and many more to ensure safe and timely delivery.
Frequently Asked Questions
Refund & Return Questions
How do I cancel my order?
How do I cancel my order?
You can cancel your order within 24 hours for a full refund. If you cancel after 24 hours but before the order ships, a 10% restocking fee applies. If the order has already shipped, cancellations will incur a 30% charge. To cancel, email our team at: info.lovergirlfinds@gmail.com
What is your return policy?
What is your return policy?
You can request a refund within 14 days of purchase. Products not yet shipped are subject to a 10% restocking fee after 24 hours. Shipped or received products are subject to a 30% restocking fee within the 14-day return window. Faulty products that arrived defective will have the restocking fee waived.
What is your warranty policy?
What is your warranty policy?
We offer a warranty on our products, covering defects in materials or workmanship. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
What if my product arrives defective?
What if my product arrives defective?
If your product arrives defective, contact us within 24 hours at info.lovergirlfinds@gmail.com, and we will arrange for an exchange. The product must be returned in the same condition it arrived in—unaltered and undamaged.
What if my product is lost or damaged during shipping?
What if my product is lost or damaged during shipping?
If your product arrives damaged due to shipping, please send us proof of the damage, and we will send a replacement free of charge. You are responsible for return shipping of the damaged item.
Can I exchange an item?
Can I exchange an item?
Yes, exchanges are accepted within 14 days, provided the item is in its original, unused condition. Contact us to initiate an exchange.